Privacy Policy
How we handle your personal information.
Introduction
The Local Plumber ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or contact us about our services.
This policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect personal information that you voluntarily provide to us when you contact us through our website, phone, or email. This may include your name, phone number, email address, postal address, and details of your plumbing enquiry.
We may also collect technical data automatically when you visit our website, including your IP address, browser type, and pages visited. This data is collected through cookies and similar technologies.
How We Use Your Information
We use your personal information to respond to your enquiries, provide plumbing services, send quotes, and communicate about scheduled work.
We may also use your information to improve our website and services, and to comply with legal obligations. We will never sell your personal information to third parties.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information only with trusted service providers who assist us in operating our website and conducting our business, subject to appropriate confidentiality agreements.
We may also disclose your information where required by law or to protect our rights, property, or safety.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Contact form submissions are retained for up to 12 months. Customer records related to completed work are retained for up to 6 years for legal and warranty purposes.
Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal information. You also have the right to restrict or object to our processing of your data, and the right to data portability.
To exercise any of these rights, please contact us using the details provided on our website. We will respond to your request within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
This policy was last updated on 1 February 2026.